Dental Provider Web Portal |
Cybersecurity Warning for Providers: On May 6, 2024, the FBI informed the American Dental Association and the American Association of Oral and Maxillofacial Surgeons of a credible cybersecurity threat to the practices of oral and maxillofacial surgeons. The group behind the attacks is threatening to target oral surgery practices; however, the FBI believes general dentistry and other specialty practices could be targets in the future, according to a May 7 release from the ADA. Centene Dental Services reminds dental practices to only open email attachments from known and credible sources. The FBI requests dental practices that experience any fraudulent or suspicious activities to report them to the FBI Internet Crime Complaint Center at ic3.gov. Additional information regarding risk management can be found at ADA.org/RiskManagement. Welcome providers! Log in and find everything you need in the provider portal (PWP).
Important Note: Providers are asked to refrain from using bots to check information in the provider portal. Such programs cause technical performance issues and may result in the account being locked for further usage. If you would like to use automated programs in the portal, please contact your Provider Relations representative for assistance. Ambetter: Prior Authorization is not required to render services. Predeterminations are not processed by us at this time. Log on to verify member eligibility. Medicare: If the member’s plan info is known, benefits and covered codes can also be searched using the Dental Benefit CDT Search and the Medicare Benefits Summary tools. Need help or have questions? New to the portal? PHONE DISRUPTIONS: The Envolve call center is experiencing technical issues at this time, and our agents may be delayed in answering your call. Our IVR and/or online portal are operational and may answer many of your questions. We apologize for the inconvenience and we are working to establish full call center operations as soon as possible. |